:: Terms & Conditions

Terms & Conditions

CUSTOMER SERVICE

Contact Us >>

Shipping >>

Gift Certificates >>

Gift Wrap & Gift Card >>

Company Orders >>

Returns & Exchanges >>

We Care for Your Security>>

Warranties >>

Terms & Conditions May Change>>

Submissions >>

 

Contact Us

If you have a question regarding an order you have placed, need personal ordering assistance or would like to speak with a customer representative who can assist you with any question—we’re here to help! For the quickest response please email us at info@beachdecorshop.com. You can also reach us at 1-919-341-4279. Include any additional details that might assist us in researching your inquiry. Our goal is to provide you with a prompt response. Please include your phone number if requesting a return phone call.

Shipping

Click here to see shipping rates.

Gift Certificates Call us at 1-919-341-4279 to purchase a gift certificate. There are no shipping charges for Gift Certificates.
Gift Wrap & Gift Card Beach Decor Shop can gift wrap your gifts. This option appears before a customer adds a product to their shopping cart. In Customer Notes section of the last page of checkout, please enter what occasion the gift is for. We will do our best to match an appropriate wrapping paper to your occasion. For example: Christmas, Birthday for Him, Birthday for Her, Wedding, For Him & Her, and so on. Add your Gift Message in Customer Notes. This is where you’ll input your message for the gift card. Invoices will not be enclosed in packages sent to gift recipients.
Company Orders We offer discounts on large orders excluding some sales items that are already discounted to our lowest price. Such discounts will be applied manually by a Beach Décor Shop customer representative. If you’re seeking gifts related to a specific theme, and you don’t find it here, ask us to look for you!


Returns & Exchanges

Items that are Final Sale are marked Final Sale on the product's page. Should a returnable item not meet your satisfaction, simply notify customer service at info@beachdecorshop.com for a return authorization.  Our return policy is strickly enforced and only allows for returns within 30 days of receipt. Merchandise must be returned in new condition and in the original packaging. Pending inspection, an exchange, refund or credit will be issued to you for the value of the item including taxes. Furniture sales are final sale.


Orders that shipped via a free shipping promotion will be charged up to a 25% restocking fee. In some cases, non free shipping orders that are returned may incur up to a 25% restocking fee. Email us to find out which products incur such a fee when returned. Furniture, custom made and personalized products are final sale. If a item is Final Sale it will be listed on the product's page. Please see custom stock status on product page for other final sale products.

If two or more products qualify for a discount when purchased together and one is returned the discount / free shipping no longer qualifies. For example, if a shopper purchases two nautical pillows and qualifies for 10% off one pillow with free shipping and one of these pillows is returned then there will be up to a 25% restocking fee for the returned item and the discount on the second pillow no longer qualifies as well as the original free shipping promotion.

Canceled orders are canceled when you receive an email confirmation that confirms order is canceled from info@beachdecorshop.com.


Shipping fees are non-refundable. Please note custom, personalized, special orders and books are not returnable. See product descriptions for other non-returnable items. Should your order arrived damaged or incorrect a replacement will be shipped out. All merchandise that arrives damaged must be notified to info@beachdecorshop.com within 5 days of receipt of order. If your item arrives damaged, please keep all boxes and packing materials and immediately contact us for further instructions.If you do not want a replacement shipping costs are non-refundable and return restocking fees will apply.


Pack items securely in original box, insure and mail to:
Beach Décor Shop
Attn: Returns Department
7308 Valley Lake Dr.
Raleigh, NC 27612



We Care for Your Security

Is it safe for me to use my credit card on this site? Beach Décor Shop is serious about our customer’s security. We promise to protect your personal and credit card information with the highest level of data privacy and security.
We employ state-of-the-art data encryption to ensure safe and secure transactions on our site. Beach Décor Shop secures data and transactions using a Secure Socket Layer (SSL) encryption. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. This system is used by literally millions of websites worldwide to secure internet transactions between the server and the customer.
Beach Decor Shop not only protects you when you enter your credit card details, we protect you on every page that requires personal information, not just credit cards. You’ll know when you enter a secured area. You’ll notice that http:// is replaced by https:// (the ‘s’ standing for ‘Secure’). We cannot guarantee or warrant the security of any information transmitted through our website. You do this at your own risk.
If you have any concerns about ordering online, please email info@beachdecorshop.com your order details and a customer representative will contact you for credit card information, or call 1-919-341-4279 to order by phone.

Warranties Many of the products sold by Beach Décor Shop come with a limited warranty provided by the product manufacturer. While Beach Décor Shop will attempt to facilitate any warranty work between our customers and the manufacturers, all warranties are provided solely by the manufacturers. Beach Décor Shop makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. Beach Décor Shop shall have no liability to any person or entity with respect to any liability, loss or damage, caused directly or indirectly by the use of performance of any product sold by Beach Décor Shop. Your rights vary from state to state.

These Terms & Conditions May Change

Beach Décor Shop reserves the right to modify or update these terms and conditions at any time without prior notice; therefore, please review this page whenever you visit www.BeachDecorShop.com.
Sometimes there may be information on our Web Site that contains inaccuracies, typographical errors, or omissions that may relate to product descriptions, pricing, and availability. Beach Décor Shop reserves the right to correct any inaccuracies, errors, or omissions (including after orders are placed).

Submissions

We welcome your feedback, and encourage comments regarding sought out products. Such feedback/comments remain the exclusive property of Beach Décor Shop. We reserve the rights to use such submissions for whatever purpose. Beach Décor Shop is not obligated to compensate you in any way.